Will this program make me successful in the residential cleaning business?

If 1000 students attend the same law school or medical college, will they all achieve the same  degree of  success?  We all know the answer to this question.  First of all, not all of them will even graduate.  And of those who do, they will all achieve varying degrees of success in their practices.  Just because they all  received equal training doesn't guarantee equal success. The same holds true for this course.  The success which our clients achieve depends on how well they in fact implement what they learn.  "Knowing" what and how to do something is one  thing; actually "doing" it is another.  However, based on the feedback from and the success of so many of our clients, we are proud to say that our program has certainly been instrumental in helping a lot of people build and successfully manage high six and seven figure house cleaning businesses.

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There seems to be a lot of "stuff" on the internet about starting and/or operating a house cleaning business. How is your program different?

You're right!  There is a lot of "stuff" out there.  When we began offering House Cleaning Biz 101 online in February 2003, there  were  a handful of folks offering to teach people how to start a cleaning business; today they seem to be coming out of the woodwork!  Success fuels would-be competition and, after all, that's the great American way.  There are outfits hawking "how to" e-books for $30 to $300 and some offering 15-minute video training programs for $150 (in at least one instance, offering a package of ten 15-minute  videos for $1,500).  Others offer one-week training courses for up to $5,000.  And, of  course, there are several franchise programs offered for an initial franchise fee ranging from $10,000 to $50,000.  We have clients who investigated purchasing a franchise and bought our material instead; some of our customers own a franchise and still purchased House Cleaning Biz 101.  I think our clients answer this question best and if you read the testimonials on our Web site you'll find the answer you're looking for from the people who know.

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Why do I need ANY third-party guidance in running a house cleaning business? Why can't I just learn on my own like so many others have?

You certainly can learn on your own -- IF you're willing to pay the high cost of trial and error  and IF you're willing to invest the years it took to learn what the House Cleaning Biz 101 program shares with you.  Interestingly enough, you might be surprised at how many people who already own successful and substantial  residential cleaning companies buy this program.  In fact, probably most of the major successful independent home cleaning companies have  this program in their library.  Our program contains a lot of material which, to the best  of  our  knowledge, isn't to be had anywhere else on the planet!  Learning how to clean professionally is important,  but  there  are many,  many acceptable sources for learning this part of  the business.  However, the  technical cleaning end of the business plays only about a 10% part in building a successful enterprise in this industry.  There are thousands of excellent house cleaners out  there who have been cleaning homes professionally for years, but who do not have profitable or successful businesses.  The proven business practices shared  in this program, which I invested over four decades and tens of  thousands of dollars to learn and  perfect, can potentially save you from investing similar time  and  expense learning these essentials on your own.  There are many concepts shared in this program, any one of which could recoup 10, 20, 50 or even 100 times your investment in House Cleaning Biz 101.

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Yes, but haven't you heard? There's a recession going on. Is this a good time to invest in expanding (or starting) a business?

That's an excellent question.  It's true that unemployment is at its highest level in over a quarter of a century in the United States.  According to reports, there is indeed light at the end of the tunnel.  Of  course, this does not help people who have lost their jobs and, in many cases, their homes.  The fact is, however, that more than 8 out of 10 households continue to receive a paycheck and a healthy 15+ million of them earn between $100,000 to  $250,000 annually.  In surveys and discussions with cleaning business owners throughout 2009 -- both in the U.S. and other countries, there is clear evidence that this  industry seems to be more recession-resistant  than most other types of businesses.  Clients of the House Cleaning Biz 101 program have continued to report a steady -- and in many cases, a significant growth in their business while other types of businesses are experiencing declining revenues. 

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OK, what if I purchase this program and it fails to meet my expectations?

Not a problem!  As long as you do not print or copy any of the material to your computer you simply request  a return authorization affidavit and return the program to our office within 60 days of purchase for a full  refund.  (See my guarantee.)

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Do I need special software to view the program?

No.  The CDs are in MS PowerPoint format and are executable upon insertion into your computer’s CD drive.  To view the various PDF documents included throughout the course you will need Adobe Acrobat Reader 7.0 or higher.  If this program is not already installed on your system, you can download it FREE  from www.adobe.com.  

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What are the minimum system requirements?

Since the program plays directly from your CD drive, the program requires no hard drive space on your computer.  Here are the minimum system requirements to run the software.

• A Personal Computer (PC) with a 486 or higher processor

• Microsoft Windows 95, 98, 2000, ME, NT, XP, Vista or Windows 7

• CD-ROM

• 8 Megabytes of RAM

• VGA or higher-resolution video adaptor

• Microsoft or compatible mouse

• Sound Board and Speakers

• Printer

  ***CDs 1-4 cannot be viewed on Mac computers.  However, CDs 5 and 6 can be used and viewed on a Mac as they are in MS Word and Acrobat Reader format, respectively.

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How long will it take me to complete the course?

The "run time" shown for each session is based on the time it takes to play the narration.  It generally does not include the time you may spend viewing and printing various documents and/or visiting Web resource links related to the topics.  So, while the run time to watch and listen to the entire program is around 12.5 hours, you are likely to spend another three to five hours or more with these other program-related activities.  You'll also want to review many of the sessions more than once.  There's a lot to absorb and you're likely going to want to invest one to two hours every day over two or three weeks.

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Can I purchase selected portions of the course?

Yes, although the course is meant to be taken in its entirety, you can select individual CDs and purchase additional CDs at a later date.  However, there is a substantial saving if you purchase the entire course at one time.  Click here to view pricing information.

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I am already in the cleaning business.  What benefit will the Getting Started RIGHT portion of the course be to me?

If you’re like most small business owners, you may not have a formal written business plan but it’s never too late to create one.  If you want to borrow money to expand your business, having a formal well-written business plan can certainly help in that regard.  However, there is an even more important reason to develop and implement a good business plan and we explain why and how to do it — a concise 20 page sample business plan is included for your use as a guide in creating your own.  You may also wish to reexamine your current form of business entity and, based on our overview of your options, you may want to alter the format under which your business is being operated (particularly relative to protecting your personal assets).  In fact, the sample CONFIDENTIALITY AGREEMENT to have your employees sign that’s included on this CD would cost $300 to $500 to have an attorney draft — an important instrument to help protect your clients and your client list.  And that's not all.  Click here to go to the Course Curriculum for this CD and then click on the topic links to review the Course Curriculum.

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I only plan to have a small cleaning staff.  Do I really need The 3Rs of Employee Development course?

Even an individual who only had ONE employee would find this part of the program to be the most valuable part of the entire course.  If you're already in the business and have experienced the frustrations of recruiting, managing and retaining good employees, you've probably already said to yourself, "There's got to be a better way."  This 17-session CD will teach you how to become a professional human resource manager and give you the knowledge you need to recruit the best candidates for the job — and, most importantly, how to drastically improve your workforce retention.  Click here to go to the Course Curriculum for this CD and then click on the topic link to review the Course Curriculum.

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Can I print copies of the sample forms, advertising, handbooks, confidentiality agreement and other PDF documents?

Yes, that’s exactly why we’ve included them.  You can use the materials as is, or use them as a model to create your own.  These materials include: sample help wanted ads and recruiting brochure; an employee handbook; safety program handbook; supplementary 60-page training handbook; sample sales brochures and flyers; newspaper and Yellow Page ads; several dozen forms; and a host of other printable materials.  A list of all of these materials can be found at the end of each Session Outline in the Course Curriculum.  You may also purchase most of  these documents in MS Word format so that you can customize them,  either individually or  as a collection.  You may purchase them individually by download from this Web site, or as a collection on CD 5 at a substantial saving of about  75%.  Click here to view these customizable  documents.

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Are there any additional fees or costs once I purchase the program?

No, none at all.  At least not to us.  Obviously, you will have expenses connected with starting and/or operating your business.  But this is not a franchise or business opportunity offering.  You have no further obligations to us other than paying the tuition cost of the course itself.  However, personal  one-on-one coaching is available on a subscription basis for those wishing to do so.

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How much will it cost me to start my own house cleaning business?

The answer to this question depends on several factors:  Whether you will be operating from your home or a commercial office; whether or not you intend to provide company vehicles to your employees; how aggressively you plan to grow your business; and a variety of other factors.  If you plan to operate a “real” business you will be incurring real expenses, too.  Your major initial start up expenses will be for cleaning equipment, supplies and materials; general liability and workers’ compensation insurance; advertising to attract clients and employees; and, wages for your employees.  It is likely to require an investment in the range of $10,000 to $20,000 – many people start for less, but growth is slow and painful if your business is under capitalized.  There are not too many businesses that can be launched with an investment of less than $50,000 — particularly one with the potential of a well-run house cleaning business.

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I live in a country outside of the U.S.A.  Will the program be of benefit to me? 

Absolutely!  While cultures, local customs, traditions and laws pertaining to forming a business entity, licensing,  employment and other legal issues in other countries -- and even within countries themselves, the business principles for developing and operating a successful house cleaning business are valid worldwide wherever people are willing and able to pay  others to clean their homes.  We have experience in helping people start and build successful businesses in 59 countries around the world (see "Credentials of the Author").  The professional cleaning methods, marketing strategies, human resource practices, fiscal principles and management skills taught throughout this course have universal merit. 

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Do you offer any cleaning equipment or supplies?

No we do not.  However, while you can purchase vacuum cleaners, cleaning products and other materials from various vendors, The Clean Team in Jackson, California is an excellent one-stop source.  This company has been in business since 1979.  Not only do they offer just about everything you’ll need, they extend a 10% discount to professional house cleaners and they ship all over the world. 

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How can I confirm that you are a "real" company?

Believe it or not, we're not offended by this question.  You have a right to ask it and to know that you're dealing with an established company.  Simply go to the Florida State Division of Corporations and under "Public Inquiry" type in the document number S64299 (you can copy and paste the 6-digit document number shown here).  This will confirm our corporate registration effective July 1, 1991 and other details about the company.  You can also confirm our membership in the Better Business Bureau's Online Reliability Program by clicking on the BBB logo.