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In addition to more than 12 hours of seminar instruction, included within this course are a vast array of documents that you can retrieve and print out.
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We can say unequivocally that there is no book or instructional program on the market that includes all these essential documents.
There are more document pages included in this course than the total number of pages in any book on the entire subject of operating a house cleaning business that we know of!
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CD 1: Getting Started RIGHT
Competitive Survey Report: 14-point checklist for intelligence-gathering on your local competitors Media Rate/Circulation Data Report: Form for gathering pertinent data necessary for budgeting and making advertising decisions. Client Control Form: Used for recording information on clients and their homes (size of home; number of rooms, floors, bedrooms and bathrooms; access information; number, type and names of pets; special notes or requirements, etc.) Important information for the team. Work Schedule Form: For use by the team leader for recording the daily schedule and activities for each team Sample Invoice: Also serves as vehicle for communicating notes to the client from the team on each visit Confidentiality Agreement: Important document to preserve the confidentiality of your clients and your client list. Contains weighty provisions with a powerful deterrent to discourage employees from attempting to solicit your clients for personal gain, directly or indirectly, either during their tenure or following termination of their employment Illustrated Itemized Cleaning Supplies Checklist: Includes information on suggested products and provides a link to a reliable, suggested third-party source from which you can obtain a substantial discount on a variety of recommended starter packages on which you can save several times the cost of this entire course! Furniture & Equipment Checklist: Suggested equipment and furnishings for a home or commercial office Sample Chart of Accounts: Set up categories of income, expense, asset and liability items. Sample Balance Sheet: Pre-formatted structure as a sample balance sheet Sample Profit & Loss Statement: Pre-formatted structure as a sample P&L statement SAMPLE BUSINESS PLAN: Model plan that includes information that you can incorporate into your own personal business plan. An important tool for developing and validating your objectives, and a potentially invaluable tool for obtaining funding for your business, if necessary. Click here to preview many of these documents CD 2: Professional House Cleaning Tutorial
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CD 3: The 3Rs of Employee Development
Sample Help Wanted Brochure: A unique approach to recruiting employees. Can be mailed or distributed by door hanging in targeted neighborhoods — and of course handed out during personal contact. Phone Interview Screen & Evaluation Form: A nine-question form to objectively evaluate and screen employment applicants when they phone about your employment opportunity Hiring Interview Log Form: For recording interview appointments and tracking the source of the inquiry (specific media you've used in advertising for help) Industry-Specific Application Form: Custom-designed, industry-specific, 4-page application form. An important tool for use in the objective 5-step selection process. Personal Interview Evaluation Form: For use in rating the candidate objectively on three important areas during the interview process Cleaning Team Member Job Description: Provides both you and the candidate with a clear description of the duties required of a member of a cleaning team Authorization for Release of Information Form: Applicants will sign this form giving you the right to obtain background, criminal history and driving record information. Employment Reference Report Worksheet: Used for rating the candidate's overall score from information obtained from past employers Employment Reference Questionnaire & Checklist: Form for rating and scoring the candidate based on 12 questions you will ask each employment reference Click here to preview many of these documents Personal Reference Questionnaire: Ten important questions you can ask personal references that may provide meaningful information on employment candidates Cumulative Hiring Decision Maker Worksheet: A worksheet to help make an objective decision when you have two or more candidates, each seemingly equally qualified for the position New Employee Information Form: For recording specific information about a new employee (emergency phone numbers, for example) Employee Change in Information Form: Anytime an employee's personal information (address, marital status, etc.) changes, such changes must be recorded W-4 Form: The IRS form that must be filled out by each employee at the time of hire INS I-9 Form: Proof of right to work in the United States form — required by law even if the employee is someone you grew up with Employee Acknowledgment Form: This form acknowledges that the employee has been instructed in company policy, MSDS sheets, safety procedures and other pertinent information Request for Leave of Absence Form: For use if the employee wishes to request a leave of absence for medical or non-medical reasons. Request for Time Off Form: If the employee wants to request time off for personal days, vacation, or any other reason Attendance Record Form: Used for tracking absences and tardiness, an important personnel record in building a case for dismissal, if necessary EMPLOYEE HANDBOOK: A 6-page sample of an employee handbook that includes the following topics:
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Training Review Report: 4-page, 9-section objective
report rating the trainee on both behavioral and technical habits
and skills
Training Review Report
Rating Guide: A guide for use by both management and the team
leader, using a standard,
measurable rating method
Daily Team Record:
Used for tracking a team's
productive and non-productive (travel and breaks) time throughout
the day
Individual Weekly Revenue
Share Summary: Used for calculating an employee's weekly
earnings when paid a
predetermined income per job
Individual Weekly Hourly
Payroll Summary: Used for calculating an employee's weekly
earnings when paid by the hour
Employee Wage & Payroll Tax
Record: 52-week record
for tracking an individual
employee's wages and payroll taxes
Record of Labor Expense &
Payroll Tax Summary: 52-week record of ALL employees' collective
wages and payroll taxes
IRS PUBLICATION 15-A: Identifies the conditions under
which an individual may be considered an employee or an independent
contractor for tax purposes
Staff Roster:
Form for keeping a handy list of employees telephone numbers and
availability to work
Team Leader Job
Description: Defines the
duties and responsibilities required and expected of a team leader
Potential Promotion to Team
Leader Worksheet: Analyzes seven factors on which an
individual needs to be reviewed prior to promotion to team leader Team Member Performance
Review Form: Examines
8 habits/skills on which to objectively rate a team member on
performance
Team Leader Performance
Review Form: Examines
8 habits/skills on which to objectively rate a team leader on
performance
Performance Review SMART
MODEL Coaching Guide: Provides specific guidelines for rating
a an individual's performance in a positive
and objective manner
Record of Verbal Warning to
Employee Form: To be used to record verbal warnings
given to an employee relative to
unacceptable performance or behavior
Employee Notice of
Deficiency Form: Used as a written record of
deficient performance or behavior on the part of an employee (and
signed by the employee as a record of the notification)
Employee Separation Report
Form: To be completed when an employee is terminated for any reason, even
voluntarily; includes a termination checklist
Exit Interview Form:
Exit interviews are an important
tool in successful human resource management; to be completed
upon termination of or by an employee
Breakage/Damage Report
Form: To be completed
when damage occurs to a client's property while in the care,
custody and control of your employees
First Aid & Safety
Equipment Checklist:
OSHA requires that each team be equipped with an acceptable first aid
kit
SAFETY PROGRAM HANDBOOK: Maintaining
a good safety program can reduce
accidents and injury and reduce workers' compensation insurance
increases that a record of claims can initiate; the topics
include: Safety Program Statement Safety Responsibilities Hazard Identification and
Control Safety Training Accidents and "Near Miss"
Investigations Safety Rules and Discipline
Also included are the following
forms:
New Employee Safety
Orientation Form
Safety Training Attendance
Register
Hazardous Condition Report
Near Miss Report
Injury Investigation Form
Notice of Injury or
Occupational Illness Incident Report
Worksite Safety Inspection
Checklist
Safety Violation Form
Personnel Records Retention
Guide: A guide on how long various records must be kept; not complying with the law could
result in serious consequences
The 5 Federally Required
Posters: There are five posters that federal law requires be
displayed where all employees can see them; failure to post one of them,
specifically, can result in a $10,000 fine
Specific State Posting
Requirements: In addition to those posters required federally,
there are various additional
posters that individual states require to be displayed |
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CD 4: The 4Ps of Client Development Cleaning Price Worksheet: Used for calculating the amount of work to be done in each room, on both first-time and subsequent visits, including a unique but simple formula for determining the price of first-time or onetime cleanings and subsequent weekly, biweekly or monthly cleanings Never Clean Your Home Again Newspaper Display Ad: Sample of a small display ad for attracting clients through newspaper advertising Newspaper Insert/Flyer: Identical copy as contained in the Never Clean Your Home Again brochure, but in flat 8 1/2" X 11" formatYellow Page Ad: Sample of a display ad for placement in the Yellow Pages Flyer: Sample of a flyer for use in neighborhoods where you have established one or more clients and where you wish to add more customers Referral Post Card: A post card your teams can leave behind for clients to complete and mail back with names of friends, relatives, associates or neighbors who might be candidates for your service Referral Letter: Sample letter that can be used to follow up on people to whom your clients refer you Telephone Log Form: For use in tracking inquiries from prospective clients and tracking the source of inquiry (newspaper ad, Yellow Page ad, door hanger, etc.) Cleaning Checklist: A detailed checklist indicating exactly what your service will include; helps ensure that teams do exactly what was agreed to with the client and also helps to prevent future misunderstandings with the client Our First Cleaning Visit Brochure: A brochure that explains the difference in the work between a "first time" or "onetime" cleaning and regular cleaning visits; very useful in helping the prospective client understand why a first-time/onetime cleaning generally costs more Happily Ever After Booklet: A six-page document designed to set forth the ground rules for the relationship between your company and your clients; an excellent vehicle for managing your clients' expectations. Quality Control Checklist: Used by the team leader to check the work prior to leaving a client's home; also can be used during the sales process to show clients one of the tools you use for quality control Sample Invoice: Also serves as vehicle for quality control as the work performed is checked off for the client and for communicating notes to the client from the team on each visit Client Form Letters: Samples of letters you may use to address seven different situations you are bound to run into at one time or another with regular clients o be left behind every few months to let your clients tell you how well their cleaning team is satisfying their needs; a most important tool for preserving client loyalty by showing them you not only care, but that you are willing to make right anything that's wrong Click here to preview many of these documents
Since 1991
© 2003 - 2011 WorkEnders, Inc.
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