Following are some interesting facts and figures on the residential cleaning
business. This information has been gathered both from research and through
our own experience during our 19-plus years in the residential cleaning
business.
WHAT
RECESSION?
Note: If you're wondering about the impact of the recession on the
residential cleaning industry,
check out the results of a survey we conducted among owners of
home cleaning businesses across the country. Very interesting.
Number of American Households Hiring Cleaning Help:
According
to a report by American Demographics, the number of households turning to
outside help with their house cleaning chores was estimated at about ten
percent. This number included households that ranged from one-time, move-in,
move-out or spring cleanings as well as those who had their homes cleaned on a
regularly-scheduled bases throughout the year.
Frequency of Cleaning Visits:
The key to building a viable residential
cleaning business is to develop a clientele who use the service on a
regular weekly, biweekly or monthly schedule. Our own experience
around the country over 19 years has revealed the following breakdown as
being typical:
Frequency of Cleaning Schedule
Percentage of Clients
Weekly
12.07%
Biweekly
70.35%
Monthly
12.17%
Other (one
time, periodically, etc.)
5.41%
Typical
Demographic Profile of a Residential Cleaning Customer:
We have found that typical clients are
dual-income households, professional single adults, high income single
parent families, and affluent empty nesters and retirees. They will
typically be between 35 and 65 years of age, with a household income over
$75,000 annually. However, virtually EVERY household earning over
$100,000 a year, regardless of other demographics, is a prime candidate for
a weekly, biweekly or monthly cleaning service. Even households with
high six- or seven-figure incomes who have part- or fulltime domestics often
hire outside professional cleaners to assist their live-in help.
Average
Cleaning Price:
The price for
house cleaning varies, depending on a number of factors.
The entity doing the
cleaning. There is generally a wide gap between what individual
house cleaners can charge for their service versus what a full-fledged,
professional residential cleaning company can command.
The amount of work
involved: No two homes are identical when it comes to cleaning
them, even if they are identical in size and layout. Obviously, the
more work the higher the price.
The geographic
location: The price for cleaning a home that requires "X" amount
of time and labor in a large urban center is generally higher than it is
for a house with the same amount of time and labor in a small town. The difference is in the cost of labor and other
operating expenses.
The value-added
features and benefits:
A professional cleaning service offers far more than just doing a
satisfactory job of house cleaning. ""Real" cleaning companies carry
liability
insurance,
third-party fidelity bonding, and Workers' Compensation Insurance.
They pre-screen their employees, including legal eligibility to work in
the United States, conduct criminal background and reference checks, look
after their employees' social security and Medicare taxes, and provide
professional training and supervision of their employees. The
average cleaning price we've experienced around the country has ranged
between $80 and $150 in recent years for routine weekly and biweekly
cleaning visits.
First time or onetime
versus repeat cleaning visits: It can take as long to clean the
bathrooms alone on a first time cleaning visit as it will to do the entire
home on subsequent regular weekly or biweekly visits. It is not
unusual for a first time cleaning to take two to four times as long as
routine light house cleaning thereafter. We have seen first
time/onetime cleaning charges ranging from as low as what is charged on
repeat visits (for homes in pristine condition) to as much as several
hundred dollars.
The Value of the "Average" Client:
In many businesses the owner is challenged
with spending a lot of time, money and effort to find and sell a customer one
time, or only infrequently after the first sale. One of the benefits of
this industry is that you get to sell the client every week or two.
A client who pays you $120 every other week represents over $3,000 per year
in revenues. A weekly client at the same cleaning price can be
worth double that amount annually. Get your calculator out and do the
math! A couple hundred repeat clients can represent substantial annual
sales revenues.
With all the individuals who
clean houses on their own or with one or two helpers -- many of them
operating in the underground economy and under the radar of the IRS and the
INS, no one knows for sure how many of these small independents there are
throughout the country. However, we do know that there were over
11,000 house cleaners listed in the telephone directories across America in
2008. The breakdown by state is as follows:
STATE
NUMBER OF
HOUSE CLEANING
COMPANIES
ALABAMA
87
ALASKA
55
ARIZONA
354
ARKANSAS
48
CALIFORNIA
1812
COLORADO
317
CONNECTICUT
217
DELAWARE
54
DISTRICT OF COLUMBIA
7
FLORIDA
717
GEORGIA
242
HAWAII
53
IDAHO
50
ILLINOIS
481
INDIANA
146
IOWA
82
KANS
99
KENTUCKY
71
LOUISIANA
69
MAINE
58
MARYLAND
292
MASSACHUSETTS
354
MICHIGAN
328
MINNESOTA
182
MISSISSIPPI
34
MISSOURI
222
MONTANA
38
NEBRASKA
57
NEVADA
157
NEW HAMPSHIRE
87
NEW JERSEY
317
NEW MEXICO
101
NEW YORK
440
NORTH CAROLINA
366
NORTH DAKOTA
14
OHIO
365
OKLAHOMA
90
OREGON
181
PENNSYLVANIA
417
RHODE ISLAND
47
SOUTH CAROLINA
158
SOUTH DAKOTA
25
TENNESSEE
126
TEXAS
529
UTAH
81
VERMONT
25
VIRGINIA
348
WASHINGTON
363
WEST VIRGINIA
29
WISCONSIN
260
WYOMING
20
US TOTAL
11,072
*Source: InfoUSA 2008
Seem like a lot? Not when you consider
there are almost 1,500 times the number of potential residential cleaning
clients then there are home cleaning services across America!
Since 1991
2500 Quantum Lakes Drive, Suite 203
Boynton Beach, Florida 33426
800-634-1717 (U.S. and Canada
001-561-732-2128 (International)