Train Your Employees to be True Professionals

This portion of the course is intended to teach all of your employees how to clean professionally using effective and efficient products and techniques.  This CD ROM consists of 6 narrated PowerPoint lessons, each of which is followed by an interactive Quiz.  If the employee answers a question correctly, a bell will sound.  If the answer is incorrect, a buzzer will sound.

Also on this CD is a 61-page manual you can print out for each employee.  The manual has two additional chapters, including one specifically for team leaders.  A handy reference tool for new employees are six training handouts (here's an example of one handout) which can be laminated and referred to on the job.

This training tool is not intended to replace on-the-job training, but rather as a supplement.  It helps to teach all of your employees to perform each task in a consistent manner, and consistency is absolutely critical in maintaining quality control.  And consistency and quality are essential to client satisfaction and a long-term relationship with your customers.

CD 2: Professional House Cleaning Tutorial

Click on any title to preview the content of that particular session:

Session 1:  BATHROOM CLEANING (Run Time: 15 Minutes, plus Quiz)
Session 2:  KITCHEN CLEANING (Run Time: 15 Minutes, plus Quiz)
Session 3:  DUSTING AND POLISHING (Run Time: 18 Minutes, plus Quiz)
Session 4:  VACUUMING (Run Time: 11 Minutes, plus Quiz)
Session 5:  SPECIAL PROJECT CLEANING (Run Time: 7 Minutes, plus Quiz)
Session 6:  PROFESSIONAL WINDOW WASHING (Run Time: 5 Minutes, plus Quiz)

PROFESSIONAL BATHROOM CLEANING
This lesson provides step-by-step narrated text on the proper techniques for cleaning bathrooms proficiently and efficiently. This is an excellent aid to use as an adjunct in both orienting and training employees, particularly when used in conjunction with the accompanying supplemental handbook and on-the-job training. At the conclusion of the lesson the employee can take a brief Quiz to test how much he or she has retained from this lesson. Depending on whether the employee has answered each question correctly or incorrectly, a bell or buzzer will sound, respectively.
 

In this lesson your employees will learn:

• What tools and cleaning supplies are used in cleaning the bathroom.

• The six cardinal rules to remember when cleaning the bathroom.

• What special steps are required when cleaning the bathroom on the very first visit.

• The best and most efficient method of cleaning shower walls.

• How to clean those difficult shower doors and runners.

• The best way to clean the bathtub, sink and toilet.

• Cleaning mirrors streak-free.

• Checking for cobwebs and fingerprints.

• Dealing with towel racks and other bathroom fixtures.

• Cleaning the medicine cabinet and counter tops.

• The efficient way to wash walls, ceilings and floors.
   

PLUS the following PDF documents

• Supplementary training handout

• Illustrated equipment and supplies checklist
   

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PROFESSIONAL KITCHEN CLEANING
This lesson provides step-by-step narrated text on the proper techniques for cleaning kitchens proficiently and efficiently. This is an excellent aid to use as an adjunct in both orienting and training employees, particularly when used in conjunction with the accompanying supplemental handbook and on-the-job training. At the conclusion of the lesson the employee can take a brief Quiz to test how much he or she has retained from this lesson. Depending on whether the employee has answered each question correctly or incorrectly, a bell or buzzer will sound, respectively.
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In this lesson your employees will learn:

• What tools and cleaning supplies are used in cleaning the kitchen

• The six cardinal rules to remember when cleaning the kitchen

• What special steps are required when cleaning the kitchen on the very first visit

• The most efficient, time-saving but proficient kitchen cleaning routine

• How to deal with those tough kitchen countertop problems

• Paying attention to glass, mirrors, doorways, open shelves and switch plates

• Cleaning the refrigerator

• Cleaning the stove, including hood, stove top (both electric and gas), stove front, oven door and oven)

• Countertop appliances The sink area

• Cleaning the kitchen floor
   

PLUS the following PDF documents

• Supplementary training handout

• Illustrated equipment and supplies checklist
   

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DUSTING AND POLISHING
This lesson provides step-by-step narrated text on the proper techniques for dusting and polishing proficiently and efficiently. This is an excellent aid to use as an adjunct in both orienting and training employees, particularly when used in conjunction with the accompanying supplemental handbook and on-the-job training. At the conclusion of the lesson the employee can take a brief Quiz to test how much he or she has retained from this lesson. Depending on whether the employee has answered each question correctly or incorrectly, a bell or buzzer will sound, respectively.
 

In this lesson your employees will learn:

• What tools and cleaning supplies are used in dusting and polishing

• The six cardinal rules to remember when dusting and polishing

• Important information about the feather duster

• How to manage cleaning cloths during the dusting and polishing process

• Special requirements on a first-time cleaning visit

• Cobwebs, fingerprints and wall marks

• Dusting pictures and cleaning mirrors

• Dusting and polishing the coffee and end tables, dining room table and chairs, mirror-top buffet (bar) and hutch

• Cleaning leather and Naugahyde sofas and chairs

• Cleaning upholstered furniture that may not need vacuuming

• Dusting bookshelves

• Dusting drapes, window frames and blinds

• The TV, VCR, CD and DVD players and stereo

• “Rotation” cleaning

• “Visuals” and those things most often overlooked by cleaners when dusting and polishing
   

PLUS the following PDF documents

• Supplementary training handout

• Illustrated equipment and supplies checklist
   

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VACUUMING
This lesson provides step-by-step narrated text on the proper techniques for vacuuming proficiently and efficiently. This is an excellent aid to use as an adjunct in both orienting and training employees, particularly when used in conjunction with the accompanying supplemental handbook and on-the-job training. At the conclusion of the lesson the employee can take a brief Quiz to test how much he or she has retained from this lesson. Depending on whether the employee has answered each question correctly or incorrectly, a bell or buzzer will sound, respectively.

 In this lesson your employees will learn:

• Setup and getting started for best the vacuuming efficiency

• Special requirements for vacuuming on a first-time cleaning

• Vacuuming hard floor surfaces

• Vacuuming carpeted floor areas

• Vacuuming throw rugs

• Vacuuming stairs

• Vacuuming furniture

• “Edging” and air vents

• Vacuuming drapery

• A word about moving furniture

PLUS the following PDF documents

• Supplementary training handout

• Illustrated equipment and supplies checklist
   

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SPECIAL PROJECTS
This lesson provides step-by-step narrated text on the proper techniques for special cleaning projects. This is an excellent aid to use as an adjunct in both orienting and training employees, particularly when used in conjunction with the accompanying supplemental handbook and on-the-job training. At the conclusion of the lesson the employee can take a brief Quiz to test how much he or she has retained from this lesson. Depending on whether the employee has answered each question correctly or incorrectly, a bell or buzzer will sound, respectively.
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In this lesson your employees will learn:

• What “special projects” are

• The most effective and efficient way to clean the oven

• The best way to clean the inside of the refrigerator

• The best and most time-saving method of cleaning chandeliers
   

PLUS the following PDF documents

• Supplementary training handout

• Equipment and supplies checklist
   

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PROFESSIONAL WINDOW WASHING
This lesson provides step-by-step narrated text on the proper techniques for professional window washing. This is an excellent aid to use as an adjunct in both orienting and training employees, particularly when used in conjunction with the accompanying supplemental handbook and on-the-job training. At the conclusion of the lesson the employee can take a brief Quiz to test how much he or she has retained from this lesson. Depending on whether the employee has answered each question correctly or incorrectly, a bell or buzzer will sound, respectively.
 

In this lesson your employees will learn:

• The tools and equipment needed to get professional results

• Professional window cleaning procedures

• Tips used by the pros

PLUS the following PDF documents

• Supplementary training handout

• Illustrated equipment and supplies checklist
   

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• Why not just use individual house cleaners?

• Factors that influence team composition

• The “2 versus 3-Team Member” debate

• Four good reasons for three-person teams

• What the drawbacks are
   

PLUS the following printable PDF documents:

• Staff Roster Form
   

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